Health First Medical Record Retrieval Specialist - HFHP, Full-Time in Rockledge, Florida

The individual in this position will be fully engaged in providing Uncompromised Safety, Superior Quality, Memorable Patient/Customer Experiences, and Financial Stewardship by: providing outstanding service by being responsible for the medical record retrieval processes for key quality reporting functions, such as the Healthcare Effectiveness Data and Information Set (HEDIS) and Risk Adjustment chart requests as well as medical record requests for all Health Plan departments. Will provide excellent customer service by coordinating with provider offices to obtain the medical records.

_Quality/No Harm_

  1. Responsible for adhering to HIPPA guidelines to ensure privacy during the retrieval process.

  2. Retrieves, sorts, stores and tracks medical records in storage database.

  3. Limits provider touches by maintaining central medical record repository for Health First Health Plans.

_Customer Experience_

  1. Coordinates the medical record retrieval process with provider offices including inbound and outbound phone/fax outreach as well as travel to offices for on-site record retrieval.

  2. Establishes and maintains relationships with provider offices and limits provider abrasion.


  1. Responsible for medical record requests for all departments at Health First Health Plans

  2. Update and maintain centralized medical record repository.

  3. Other duties as assigned


· High school diploma or GED; some college preferred · Knowledge of HIPPA compliance guidelines · Knowledge of electronic medical record systems preferred · Research and problem resolution skills · Personal computer skills a must · Exceptional interpersonal relationship skills · Demonstrates excellent written and verbal communication skills · Presents professional image to the public · Strong organizational skills · Valid FL driver’s license and good driving record

Job: *Health First Health Plans (Health Insurance)

Organization: *HF Administrative Plan Inc.

Title: Medical Record Retrieval Specialist - HFHP, Full-Time

Location: Florida - Brevard County-Rockledge

Requisition ID: 034463